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Refund, Return and Cancelation Policy

CHADO MIDDLE EAST (NICHE THINGS GOODS WHOLESALERS LLC)

Refund, Return, and Cancellation Policy – United Arab Emirates

Last Updated: 21.12.2023

Welcome to CHADO MIDDLE EAST (NICHE THINGS GOODS WHOLESALERS LLC). We aim to provide a positive shopping experience for our customers. Please read the following policies carefully to understand the procedures and conditions regarding refunds, returns, and cancellations, in compliance with the laws of the United Arab Emirates (UAE).

  1. Refund Policy:
  2. Conditions for Refund:

Refunds will only be processed for eligible items that meet the criteria outlined below.

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

Refund requests must be made within 7 days from the date of purchase.

  1. Non-Refundable Items:

Certain items are non-refundable, including but not limited to perishable goods, personalized items, and gift cards.

  1. Refund Process:

To initiate a refund, please contact our customer service at hello@chado.me with your order number and a detailed reason for the refund request.

Once your request is received and approved, we will provide instructions for the return process.

Refunds will be processed within up to 7 business days after the returned item is received and inspected. The refunds can take longer depending on your bank.

  1. Return Policy:
  2. Conditions for Returns:

Returns will only be accepted for eligible items meeting the criteria outlined below.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Return requests must be made within 7 days from the date of purchase.

  1. Non-Returnable Items:

Certain items are non-returnable, including but not limited to perishable goods, personalized items, and gift cards.

  1. Return Process:

To initiate a return, please contact our customer service at hello@chado.me with your order number and a detailed reason for the return request.

Once your return is approved, we will provide instructions for the return process.

Returns will be processed within 7 business days after the returned item is received and inspected. The refunds can take longer depending on your bank.

  1. Cancellation Policy:
  2. Conditions for Cancellation:

You may cancel your order within 3 hours of placing it.

After this period, cancellations will be subject to approval and may incur cancellation fees.

  1. Cancellation Process:

To request a cancellation, please contact our customer service at hello@chado.me with your order number.

Once your cancellation is approved, we will process the refund according to our Refund Policy.

  1. Return Shipment Responsibility:

The cost of return shipments for refund purposes must be covered by the client.

  1. Exchange Policy

Please note that we do not offer an exchange option. Customers may choose between a refund or return only.

  1. Contact Information:

If you have any questions or concerns regarding our refund, return, and cancellation policies, please contact our customer service at hello@chado.me.

By making a purchase on the CHADO MIDDLE EAST (NICHE THINGS GOODS WHOLESALERS LLC) website, you agree to abide by these policies. We appreciate your understanding and cooperation.

Thank you for choosing CHADO MIDDLE EAST (NICHE THINGS GOODS WHOLESALERS LLC) for your shopping needs.

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